iService


Click here for a complete list of operations.

InteractionHistoryGetDetails

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /iservice.asmx HTTP/1.1
Host: 1to1.iservicecrm.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://1to1service.com/iService/InteractionHistoryGetDetails"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <SessionID xmlns="http://1to1service.com/iService">
      <sessionGuid>string</sessionGuid>
    </SessionID>
    <UserSpecifiedDomainURL xmlns="http://1to1service.com/iService">
      <url>string</url>
    </UserSpecifiedDomainURL>
    <UserSpecifiedHostAddress xmlns="http://1to1service.com/iService">
      <address>string</address>
    </UserSpecifiedHostAddress>
  </soap:Header>
  <soap:Body>
    <InteractionHistoryGetDetails xmlns="http://1to1service.com/iService">
      <interactionID>string</interactionID>
    </InteractionHistoryGetDetails>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <InteractionHistoryGetDetailsResponse xmlns="http://1to1service.com/iService">
      <InteractionHistoryGetDetailsResult>
        <interactionID>string</interactionID>
        <date>dateTime</date>
        <interactionType>string</interactionType>
        <subject>string</subject>
        <status>string</status>
        <contactID>string</contactID>
        <body>string</body>
        <bodyHtml>string</bodyHtml>
        <note>string</note>
        <propertyGroup>
          <name>string</name>
          <property>
            <propertyID>string</propertyID>
            <name>string</name>
            <isDate>boolean</isDate>
            <isInteger>boolean</isInteger>
            <isNumber>boolean</isNumber>
            <allowMultiple>boolean</allowMultiple>
            <hasDescriptions>boolean</hasDescriptions>
            <isMultiLine>boolean</isMultiLine>
            <isReadOnly>boolean</isReadOnly>
            <isRequired>boolean</isRequired>
            <value xsi:nil="true" />
            <value xsi:nil="true" />
            <valueChoice>string</valueChoice>
            <valueChoice>string</valueChoice>
            <descriptionChoice>string</descriptionChoice>
            <descriptionChoice>string</descriptionChoice>
          </property>
          <property>
            <propertyID>string</propertyID>
            <name>string</name>
            <isDate>boolean</isDate>
            <isInteger>boolean</isInteger>
            <isNumber>boolean</isNumber>
            <allowMultiple>boolean</allowMultiple>
            <hasDescriptions>boolean</hasDescriptions>
            <isMultiLine>boolean</isMultiLine>
            <isReadOnly>boolean</isReadOnly>
            <isRequired>boolean</isRequired>
            <value xsi:nil="true" />
            <value xsi:nil="true" />
            <valueChoice>string</valueChoice>
            <valueChoice>string</valueChoice>
            <descriptionChoice>string</descriptionChoice>
            <descriptionChoice>string</descriptionChoice>
          </property>
          <login>
            <name>string</name>
            <type>string</type>
          </login>
          <login>
            <name>string</name>
            <type>string</type>
          </login>
          <canModifyLogins>boolean</canModifyLogins>
        </propertyGroup>
        <propertyGroup>
          <name>string</name>
          <property>
            <propertyID>string</propertyID>
            <name>string</name>
            <isDate>boolean</isDate>
            <isInteger>boolean</isInteger>
            <isNumber>boolean</isNumber>
            <allowMultiple>boolean</allowMultiple>
            <hasDescriptions>boolean</hasDescriptions>
            <isMultiLine>boolean</isMultiLine>
            <isReadOnly>boolean</isReadOnly>
            <isRequired>boolean</isRequired>
            <value xsi:nil="true" />
            <value xsi:nil="true" />
            <valueChoice>string</valueChoice>
            <valueChoice>string</valueChoice>
            <descriptionChoice>string</descriptionChoice>
            <descriptionChoice>string</descriptionChoice>
          </property>
          <property>
            <propertyID>string</propertyID>
            <name>string</name>
            <isDate>boolean</isDate>
            <isInteger>boolean</isInteger>
            <isNumber>boolean</isNumber>
            <allowMultiple>boolean</allowMultiple>
            <hasDescriptions>boolean</hasDescriptions>
            <isMultiLine>boolean</isMultiLine>
            <isReadOnly>boolean</isReadOnly>
            <isRequired>boolean</isRequired>
            <value xsi:nil="true" />
            <value xsi:nil="true" />
            <valueChoice>string</valueChoice>
            <valueChoice>string</valueChoice>
            <descriptionChoice>string</descriptionChoice>
            <descriptionChoice>string</descriptionChoice>
          </property>
          <login>
            <name>string</name>
            <type>string</type>
          </login>
          <login>
            <name>string</name>
            <type>string</type>
          </login>
          <canModifyLogins>boolean</canModifyLogins>
        </propertyGroup>
        <attachment>
          <attachmentID>string</attachmentID>
          <interactionID>string</interactionID>
          <contentID>string</contentID>
          <name>string</name>
        </attachment>
        <attachment>
          <attachmentID>string</attachmentID>
          <interactionID>string</interactionID>
          <contentID>string</contentID>
          <name>string</name>
        </attachment>
        <segmentID>string</segmentID>
        <segmentName>string</segmentName>
        <topicID>string</topicID>
        <topicName>string</topicName>
        <operatorName>string</operatorName>
        <fromAddress>string</fromAddress>
        <toAddress>string</toAddress>
        <ccAddress>string</ccAddress>
        <bccAddress>string</bccAddress>
        <canCreateNote>boolean</canCreateNote>
        <canCreateTicket>boolean</canCreateTicket>
        <canAgentEmail>boolean</canAgentEmail>
        <canAnswer>boolean</canAnswer>
        <canModifyProperties>boolean</canModifyProperties>
      </InteractionHistoryGetDetailsResult>
    </InteractionHistoryGetDetailsResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /iservice.asmx HTTP/1.1
Host: 1to1.iservicecrm.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Header>
    <SessionID xmlns="http://1to1service.com/iService">
      <sessionGuid>string</sessionGuid>
    </SessionID>
    <UserSpecifiedDomainURL xmlns="http://1to1service.com/iService">
      <url>string</url>
    </UserSpecifiedDomainURL>
    <UserSpecifiedHostAddress xmlns="http://1to1service.com/iService">
      <address>string</address>
    </UserSpecifiedHostAddress>
  </soap12:Header>
  <soap12:Body>
    <InteractionHistoryGetDetails xmlns="http://1to1service.com/iService">
      <interactionID>string</interactionID>
    </InteractionHistoryGetDetails>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <InteractionHistoryGetDetailsResponse xmlns="http://1to1service.com/iService">
      <InteractionHistoryGetDetailsResult>
        <interactionID>string</interactionID>
        <date>dateTime</date>
        <interactionType>string</interactionType>
        <subject>string</subject>
        <status>string</status>
        <contactID>string</contactID>
        <body>string</body>
        <bodyHtml>string</bodyHtml>
        <note>string</note>
        <propertyGroup>
          <name>string</name>
          <property>
            <propertyID>string</propertyID>
            <name>string</name>
            <isDate>boolean</isDate>
            <isInteger>boolean</isInteger>
            <isNumber>boolean</isNumber>
            <allowMultiple>boolean</allowMultiple>
            <hasDescriptions>boolean</hasDescriptions>
            <isMultiLine>boolean</isMultiLine>
            <isReadOnly>boolean</isReadOnly>
            <isRequired>boolean</isRequired>
            <value xsi:nil="true" />
            <value xsi:nil="true" />
            <valueChoice>string</valueChoice>
            <valueChoice>string</valueChoice>
            <descriptionChoice>string</descriptionChoice>
            <descriptionChoice>string</descriptionChoice>
          </property>
          <property>
            <propertyID>string</propertyID>
            <name>string</name>
            <isDate>boolean</isDate>
            <isInteger>boolean</isInteger>
            <isNumber>boolean</isNumber>
            <allowMultiple>boolean</allowMultiple>
            <hasDescriptions>boolean</hasDescriptions>
            <isMultiLine>boolean</isMultiLine>
            <isReadOnly>boolean</isReadOnly>
            <isRequired>boolean</isRequired>
            <value xsi:nil="true" />
            <value xsi:nil="true" />
            <valueChoice>string</valueChoice>
            <valueChoice>string</valueChoice>
            <descriptionChoice>string</descriptionChoice>
            <descriptionChoice>string</descriptionChoice>
          </property>
          <login>
            <name>string</name>
            <type>string</type>
          </login>
          <login>
            <name>string</name>
            <type>string</type>
          </login>
          <canModifyLogins>boolean</canModifyLogins>
        </propertyGroup>
        <propertyGroup>
          <name>string</name>
          <property>
            <propertyID>string</propertyID>
            <name>string</name>
            <isDate>boolean</isDate>
            <isInteger>boolean</isInteger>
            <isNumber>boolean</isNumber>
            <allowMultiple>boolean</allowMultiple>
            <hasDescriptions>boolean</hasDescriptions>
            <isMultiLine>boolean</isMultiLine>
            <isReadOnly>boolean</isReadOnly>
            <isRequired>boolean</isRequired>
            <value xsi:nil="true" />
            <value xsi:nil="true" />
            <valueChoice>string</valueChoice>
            <valueChoice>string</valueChoice>
            <descriptionChoice>string</descriptionChoice>
            <descriptionChoice>string</descriptionChoice>
          </property>
          <property>
            <propertyID>string</propertyID>
            <name>string</name>
            <isDate>boolean</isDate>
            <isInteger>boolean</isInteger>
            <isNumber>boolean</isNumber>
            <allowMultiple>boolean</allowMultiple>
            <hasDescriptions>boolean</hasDescriptions>
            <isMultiLine>boolean</isMultiLine>
            <isReadOnly>boolean</isReadOnly>
            <isRequired>boolean</isRequired>
            <value xsi:nil="true" />
            <value xsi:nil="true" />
            <valueChoice>string</valueChoice>
            <valueChoice>string</valueChoice>
            <descriptionChoice>string</descriptionChoice>
            <descriptionChoice>string</descriptionChoice>
          </property>
          <login>
            <name>string</name>
            <type>string</type>
          </login>
          <login>
            <name>string</name>
            <type>string</type>
          </login>
          <canModifyLogins>boolean</canModifyLogins>
        </propertyGroup>
        <attachment>
          <attachmentID>string</attachmentID>
          <interactionID>string</interactionID>
          <contentID>string</contentID>
          <name>string</name>
        </attachment>
        <attachment>
          <attachmentID>string</attachmentID>
          <interactionID>string</interactionID>
          <contentID>string</contentID>
          <name>string</name>
        </attachment>
        <segmentID>string</segmentID>
        <segmentName>string</segmentName>
        <topicID>string</topicID>
        <topicName>string</topicName>
        <operatorName>string</operatorName>
        <fromAddress>string</fromAddress>
        <toAddress>string</toAddress>
        <ccAddress>string</ccAddress>
        <bccAddress>string</bccAddress>
        <canCreateNote>boolean</canCreateNote>
        <canCreateTicket>boolean</canCreateTicket>
        <canAgentEmail>boolean</canAgentEmail>
        <canAnswer>boolean</canAnswer>
        <canModifyProperties>boolean</canModifyProperties>
      </InteractionHistoryGetDetailsResult>
    </InteractionHistoryGetDetailsResponse>
  </soap12:Body>
</soap12:Envelope>